IRIS YOFFA techwriter@irisonthego.com

PO Box 30906 Tucson AZ 85751

TECHNICAL SKILLS

DreamWeaver, Fireworks, Flash, HTML, RoboHelp, Microsoft Office, Acrobat, FrameMaker, PageMaker, DemoShield, PhotoShop, PaintshopPro, Visio, IconEditPro, Visual SourceSafe, Visual Basic, SQL Server

PROFESSIONAL EXPERIENCE

Computer Support and Training Tucson, Arizona
Independent Contract Jobs with the Home Business User
January 2002-Present

Applications for PC Security: Personal Firewalls, Spyware removal and blocking, Anti-Virus.

PC Maintenance and Wellness.
New System setup, ISP and email configuration.
On-site training: Office Suite, graphics, photo editing, digital cameras, web browsing, email, newsgroups.
Web site design.
CrownOnlineMedia Tucson, Arizona
Independent Contract Jobs
April 2001-April 2003

Web site assessment for search engine optimization and ease of navigation.

Modify an Access database application for upsizing to MS SQL Server 2000, documenting all data structure issues and changes.
Assess the needs, issues and expectations regarding the Sierra Vista City web site and develop the web site standards and policies.
America Online Call Center Tucson, Arizona
Customer Care Consultant
October 2001-December 2001
Respond to calls from members who are unable to access their service and determine the cause of the problem.
Terms of Service Violations: Educate and reinstate/terminate, depending on the severity of the violation.
Corrupted Passwords: Reset if the caller can verify account ownership.
PaperPath, Inc. Brookline, MA
Technical Writer June 1998-March 2001
Demonstrate to prospective clients (Trial Version Users), how the PaperPath application could be configured to accommodate their business needs and improve productivity.
Develop and implement training programs for clients and staff, including the creation of training materials and support documents. The introduction of training guides and training sessions significantly contributed to increasing the client base from sixty to over a thousand journal licenses.
Create and maintain the application help files, install docs and tutorials that ship with the PaperPath and PeerConnect applications, using Visual SourceSafe for version control.
CD image and "Product Tour" production and maintenance.
Icon and graphics creation.
Provide technical support and database repair assistance to the support team.
Assess the suitability of Seagate 7.0 Crystal Reports for the web based release of PaperPath and present the basic design and specifications for the Reports Module.
Product testing.
System Design Group (Fastech Software)
Syracuse, NY
Technical Writer / Technical Support October 1997-March 1998
Create the manual for the first version of the Inventory Control application.
Provide technical support to users of the Inventory Control and Frequent Buyer applications. Research and resolve issues presented, working with the development team as needed. Demonstrate to prospective clients, how the Inventory Control application could be configured to facilitate inventory and sales controls and reporting.
Product testing.
Timeslips Corporation
Essex, MA
Technical Support / Sales September 1996-July 1997
Provide technical support to users of the Timeslips and Timesheet applications.
Sell product upgrades, add-ons and support plans to callers.
Ruth's Chris Steak House
Houston, TX
Waitress / Technical Support March 1991-November 1995
WordPerfect training for in-house production and editing of the award winning Ruth's Chris Wine List.
Contact Management Software training for building and utilizing a customer database.
Waitress.
VOLUNTEER WORK

Lead the Tucson Computer Society Internet SIG and serve as the Webmaster for the Unofficial Tucson Computer Society Internet SIG web site (irisonthego.com/inetsig).
Review software applications and books for the Tucson Computer Society. Published articles appear in both printed and digital formats: The Journal of the Tucson Computer Society and the Journal portion of the TCS web site (www.aztcs.org).
One-on-one instruction covering various aspects and levels of computer use including: Introduction to Windows, Navigating the Internet (Web, Newsgroups, Email), Word Processing, Hardware/Software Issues, Installing/Updating Applications and Drivers.
Classes conducted on text-based Internet applications for use with a "Shell Account" offered through the Houston Area League of PC Users, HAL-PC. Classes covered the server-based applications: Lynx (browse the web), Tin (Newsgroups) and Pine (Email).

EDUCATION

Bachelor of Fine Arts University of Arizona Tucson, AZ
Courses in Basic and Pascal Middlesex Community College Bedford, MA
Courses in Pagemaker and CorelDraw Houston Community College Houston, TX