Iris Yoffa, Technical Writer - dare to express yourself!

America Online Call Center

Tucson, AZ

Customer Care Consultant
Oct 2001-Dec 2001
  Respond to calls from members who are unable to access their service and determine the cause of the problem. 
  Terms of Service Violations: Educate and reinstate/terminate, depending on the severity of the violation.
  Corrupted Passwords: Reset if the caller can verify account ownership.